Refund and Returns Policy

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OVERVIEW

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Only partial refunds may be granted in certain situations, including books with obvious signs of use; opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records; items not in original condition or damaged or missing parts for reasons not due to our error; and items returned more than 30 days after delivery.

REFUNDS

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received a refund, first check your bank account again. Then contact your credit card company and your bank, as it may take time before a refund is officially posted.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact the team before sending it to the physical address provided by the team.

GIFTS

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, a refund will be sent to the gift giver.

SHIPPING RETURNS

Shipping Returns

Contact the team before returning a product. You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.

Delivery times for exchanged products may vary by location. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

WATCH-SPECIFIC TERMS

Watch, Band, and Service Returns

There is a seven-day return and a 30-day exchange policy for items purchased. To be eligible for a return, an item must be unused, without scratches or marks of wear, unsized, and in original packaging.

• Watch services and purchased watch bands are non-refundable.
• Watch overhauls and services have a 12-month warranty. Service work will be reviewed when it comes into the store.
• Watch bands are non-refundable but may be exchanged if unworn and undamaged.
• Final-sale items and gift cards are non-refundable.

Refund Processing

Refunds take 3–5 business days to process after an item is received and evaluated. After processing, your bank may take an additional 3–7 business days to display the refund.

CONTACT IT’S ABOUT TIME

Questions About This Policy?

Contact the Johns Creek team for help with questions related to this policy.