How Our Watch Repair Process Works
1. Fill Out Form
Download or Fill out our online form. Email form to itsabouttimejohnscreek@gmail.com.
2. Receive Quote
You will receive your Free estimate within 24-48 hours after we receive your form submission!
3. Ship watch
After you receive our estimate, we will arrange shipment details to pack your watch and ship it with a secure shipping carrier.
4. Repair & Delivery
Once we have repaired and your watch and it has passed our 8 day Quality Control process, it will be shipped securely back to you.
Watch Repairs & Our Workshop
42+ Years
15000+ Watches
62000+ Repaired
Support
Reliable
One of the oldest Watch Repair and Watch Restoration Workshops in Atlanta Georgia. Authorized workshops for Jaeger-LeCoultre, Cartier, Baume & Mercier, Tag Heuer, Omega, Longines, Hamilton, Seiko, Citizen, and many more. We only use genuine and authentic parts directly from the manufacture. All watch repairs have a 2 year warranty, while most battery replacements have a lifetime guarantee. Our watchmakers are WOSTEP Swiss Certified and have experience and certifications from some of the most popular watch manufacturers in world, such as IWC, Panerai, Rolex, Audemars Piguet, Jaeger-LeCoultre & Omega.
- WOSTEP Certified
- Master Watchmakers Onsite
- Professional Watch Case and Band Polishing
- Swiss Branded Quality Tools
- Water Resistance Testing & Sealing
- Dial Refinishing and Dial Feet refinishing
- Authorized Service Center for many Brands
- Movement Service & Overhaul
- Pocket Watch Repair
- Crown and Stem Repairs
- Strap Bracelet Replacement
- Vintage Watch Repairs
- Escapement Adjustments
- Balance Wheel Staffing
- Automatic Chronograph Repairs
- Full guarantee
- 2 year Warranty
- Best Customer Service
- Free Estimates
- Rolex Watch Repair
- Tag Heuer Authorized Workshop
- Jaeger-LeCoultre Authorized Workshop & Certified Level 40 Watchmaker
- Cartier Authorized Watch Repairs
- Baume & Mercier Authorized Watch Repairs
- Omega Co-Axial Authorized Workshop and Watch Repairs
- Longines, RADO, Hamilton, Tissot Authorized Watch Repairs
- Battery Replacement
- Watch Band Repair
- Watch System & Crown Repair
- Hand Repairs & Restoration
- Crystal Replacement
- Gasket Replacement
- Sellita Watch Movement Repairs
Request Quote
Request Repair Estimate
Having WOSTEP and Swiss Certified Watchmakers on our staff allows our watch repairs to be done to very high standards ensuring precision and reliability in every job from the smallest repair to the most complicated. We offer free watch repair estimates on your timepiece. We also have a large selection of watch bands and custom bands to choose from. Your Watch stopped working, or watch running slow or fast? Bring or send it in for a free diagnosis and estimate!
Frequently Asked Questions
Our skilled technicians can repair all kinds of modern and vintage watches. If you can’t find your required service online, please contact us or visit us at the John’s Creek store.
Lead times vary between repairs and can depend on the availability of parts. Most watch services will take between 2-4 weeks. We authenticate and diagnose every watch with care and precision. We don’t rush any service as, quality takes time. We always follow our services with the Quality Control required for that watch model and caliber movement. Some watches have 8 day power reserve features requiring us to follow strict protocol measures. Most watches have a 4-5 day Quality Control process to ensure all watches pass all necessary quality tests.
We operate on a no fix, no fee basis. In the very unlikely event our technicians are unable to repair your watch, you will not be charged for this service.
The watchmaker will run a complete series of diagnostic checks, diligently checking the exterior case and interior movement for all signs of wear. Looking for signs of moisture, damage, rust, wear to the movement and parts. Carefully disassembling the watch, making necessary checks & adjustments. The disassembled movement get a cleaning in our watch cleaning machine and then carefully reassembled with the correct oiling and lubrications needed.
All exterior components (case, bracelet, clasp, etc) are carefully dismantled, polished (per request only), and cleaned in a separate ultrasonic tank. The watch is then re-assembled by a similar reversed process with all parts being assembled and checked for functionality and tolerances to manufacturers requirements and guidelines.
Simply complete your order online, then print out your order confirmation to include with your watch.
Yes, all watch repairs come with at least a 1-year guarantee, while some are under warranty for 2 years. Most battery replacements come with a lifetime guarantee.
