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Written by the Workshop Team
It’s About Time Inc.  ·  Watch Specialists
November 18, 2024  ·  8 min read

Common Watch Problems and How We Fix Them

Discover the most common watch problems, from dead batteries to water damage, and learn how the expert technicians at It’s About Time Inc. in Atlanta restore timepieces to their former glory.

1. Dead Battery: The Usual Suspect

Nine times out of ten, a non-working watch simply needs a new battery. Batteries typically last 1-3 years, depending on the watch, its features (looking at you, chronographs), and how often it’s worn. If your watch has stopped ticking or is running inconsistently, it’s probably time for a battery replacement.

At our Atlanta watch repair shop, we use premium batteries for longevity. But here’s the catch: replacing a battery isn’t as simple as popping the back off. Many watches have delicate components that can be damaged if mishandled. That’s why DIY attempts often end with a visit to us—after the damage is done.

Don’t let this be you: Just last week, a customer brought in a beautiful Seiko with scratches all over the case back. She’d tried changing the battery with a kitchen knife! Luckily, we restored her watch to its former glory, but she learned the hard way: some things are best left to the pros.

2. Broken Watch Bands: The Style Snafu

A snapped leather strap or a broken metal bracelet can make you feel like you’ve lost more than just a timepiece—it’s like losing part of your outfit. Whether your band has simply worn out from years of loyal service or suffered a sudden break, we can fix it.

We stock a wide variety of replacement bands to suit every style and budget, from classic leather straps to modern silicone options. Plus, our team is skilled at matching colors, textures, and even stitching patterns to preserve your watch’s aesthetic.

3. Water Damage: The Hidden Enemy

Water damage is sneaky. You might not notice it right away, but one accidental dip in the pool—or a forgotten rainstorm—can wreak havoc inside your watch. Condensation under the glass or a foggy dial are telltale signs that water has found its way in.

Here’s what we do:

  1. Inspection: We open the watch and assess the damage.
  2. Cleaning: If water has caused rust or residue, we carefully clean the movement.
  3. Sealing: Once repaired, we reseal your watch to restore its water resistance.
  4. Learn more: Most water-resistant watches need periodic resealing to maintain their protection. If it’s been a while since yours was last checked, let us help.

4. Inaccurate Timekeeping: Tick-Tock Troubles

A watch that runs too fast or too slow isn’t just annoying—it’s often a sign of an internal issue. For quartz watches, it might be the battery or electronic components. For mechanical watches, dirt, old oil, or worn parts can disrupt the movement.

At It’s About Time Inc., our certified technicians have decades of experience working on everything from entry-level timepieces to luxury Swiss brands. We inspect, clean, lubricate, and recalibrate every part of your watch to ensure it runs like new.

5. Scratched or Cracked Glass: Time to Face It

A damaged watch face doesn’t just look bad—it can compromise the entire watch. Dirt and moisture can seep through cracks, leading to further damage. That’s why we always recommend fixing scratched or cracked glass as soon as possible.

We offer replacements for all types of watch glass, from durable mineral to scratch-resistant sapphire. And if you’ve got a vintage piece, we can source or craft a replacement that preserves its original charm.

6. How We Go Above and Beyond

When you choose It’s About Time Inc., you’re not just getting a repair—you’re getting a partner in preserving your watch’s legacy. Our team is Atlanta’s most experienced, offering services that range from routine maintenance to specialized repairs.

We understand that your watch isn’t just an accessory; it’s a personal story. That’s why we handle every repair with the utmost care, using only high-quality parts and tools.

7. Preventive Care: An Ounce of Prevention

While we’re always here to fix your watch, a little maintenance can save you time (and money) down the road. Here are some tips to keep your watch in tip-top shape:

  • Avoid Water Exposure: Unless it’s explicitly waterproof, keep it away from water.
  • Service Regularly: Mechanical watches should be serviced every 3-5 years.
  • Store Safely: Keep your watch in a cool, dry place, preferably in a protective case.
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It's About Time, Since 1979

Certified watchmakers & restorers of fine mechanical timepieces since 1974.

Showroom

11300 Medlock Bridge Rd #300
Johns Creek, GA 30097

Hours

Mon – Sat 10–6
Sun – Closed
Holidays Observed

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